1. Who We Are

ZervaGo is an Australian online marketplace connecting customers with local service providers. We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information We Collect

• Account information: name, email address, phone number, profile photo
• Service provider information: business details, certifications, portfolio, payment details
• Booking information: service details, location, dates, payment records
• Location data: used only to match you with nearby service providers and is not stored after a session ends
• Communications: messages between customers and vendors on the platform
• Device and usage data: pages visited, app interactions, device type (for analytics only)

3. How We Use Your Information

• To operate and improve the ZervaGo platform
• To process bookings and payments
• To send booking confirmations, reminders, and service updates via email and push notifications
• To verify vendor identity and credentials
• To resolve disputes between customers and vendors
• To comply with legal obligations

4. Data Sharing

We never sell your personal data to third parties. We share data only as necessary:

• Between customers and vendors: contact and booking details are shared to fulfil a service
• Payment processors: Stripe processes payments; we do not store full card details
• Push notifications: delivered to your device for booking updates, messages, and account activity
• Legal compliance: where required by Australian law or court order

5. Location Data

ZervaGo requests access to your device location only when you use features that require it (such as finding nearby service providers). Location is used in real time and is not continuously tracked or stored after your session. You can deny location access and still use the platform by entering your suburb manually.

6. Push Notifications

By installing the ZervaGo app, you consent to receiving push notifications about your bookings, messages, and account activity. You can opt out at any time from the Notification Settings page within the app or via your device's notification settings.

7. Data Security

We use industry-standard security measures including encrypted connections (HTTPS), secure payment processing, and access controls. No method of internet transmission is 100% secure; we will notify you promptly in the event of a data breach affecting your information.

8. Your Rights

You have the right to:

• Access your personal data — request a copy from Privacy & Security settings
• Correct inaccurate information — update your profile at any time
• Delete your account and personal data — from your Profile page
• Delete specific data without closing your account — from Privacy & Security → Request Data Deletion
• Opt out of marketing and push notifications — from Notification Settings
• Complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

9. Data Retention

We retain your data for as long as your account is active. When you delete your account, your personal information is anonymised immediately. Booking and transaction records may be retained for up to 7 years to comply with Australian financial record-keeping requirements.

10. Children

ZervaGo is not intended for users under 18 years of age. We do not knowingly collect information from minors.

11. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or an in-app notification. Continued use of ZervaGo after changes constitutes acceptance.

12. Contact Us

For privacy questions or to exercise your rights, contact us at privacy@zervago.com.